What ultimately settles grievances? More often than not, it hinges on the union’s ability to pressure management to settle. When managers look at the steward and the grievant across the table at a grievance meeting, they must clearly understand that they are dealing with more than just two people. They are dealing with the entire union. Management must also go to the grievance meeting feeling some immediacy, so they don’t drag the grievance out through all the steps.

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