A PayPal customer service agent on Thursday told Consortium News that an email sent to CN on Tuesday saying steps could be taken to restore the account was a “mistake” and that CN is indeed permanently banned from using its services. An agent from PayPal’s “escalation department” then said she could not provide any information about why the account was blocked because Robert Parry, the CN founder whose name is on the account, is deceased. She said they could only speak with him. PayPal is refusing to change the name to the current editor-in-chief because the account was permanently banned (even though days ago he submitted the documents necessary for a name change). The “escalation” agent also said she could not discuss details because she was worried about her “employment.”

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