The Venezuelan government launched a new app-based initiative to address deteriorated public services that will facilitate a more direct means of communication between the citizenry and the government.

President Nicolás Maduro toured the headquarters of a newly-opened rapid-response center, located inside the presidential palace of Miraflores on Saturday, saying the new system would “show the complaint, show the process and show the result, so that people can see processes and results.”

Maduro said the aim was to break with the bureaucracy that often serves to delay a quick resolution, adding that issues related to water, education, and healthcare would be given priority.

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