The Board of the National Disability Insurance Agency approved a multi-million dollar proposal for a new customer relationship management system without a business case, an independent review has found. Sign-off on the proposal in 2019 came just weeks after Salesforce, the US software company that would go on to win the $27.5 million contract, met…

The post NDIA forged ahead with CRM without business case appeared first on InnovationAus.com.

This post was originally published on InnovationAus.com.