You can spend hours in an airport and never learn anything about the people around you. But follow the chaplains of London Heathrow, and you might start to see things – and people – differently. Headed up by Reverend Ruth Bottoms, a team of 20 multi-faith chaplains offer sanctuary and support to passengers and staff in the unpredictable environment of a mega airport. Counselling nervous fliers, responding to crises, leading daily masses in Heathrow’s own chapel – these chaplains respond to whatever comes their way.

Jude Shapiro spends a week with the chaplains and those they encounter to see what happens when faith, flight and the stresses of Europe’s busiest airport combine.

With thanks to the Heathrow Multi-Faith Chaplaincy and Heathrow Airport.

Presenter/producer: Jude Shapiro Executive producer: Jack Howson Sound engineer: Arlie Adlington A Peanut and Crumb production for BBC World Service

This post was originally published on The Documentary Podcast.