The most Gerene Freeman saw of her landlord on August 6 were several pairs of eyes peeking out between the blinds of a dark office building. That Wednesday was the day Freeman, a 76-year-old retired creative writing teacher, and her neighbors — all tenants of a New Haven, Conn. apartment complex for elderly and disabled residents called Park Ridge — had formally launched a tenants’ union. They had driven more than two hours to their landlord’s office in Rockland County, N.Y., to deliver a letter announcing the creation of the Park Ridge Tenant Union and demanding to negotiate for better conditions.

But they found themselves completely stonewalled: first misdirected to a seemingly vacant building in New Jersey, and then returned to find people clearly visible inside the New York office who would not open the door to receive their letter.

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