James Jones is a 54-year-old disabled Army veteran. After four years of active duty—some of it in the Gulf War—and four years in the reserves, Jones says he has a “multitude” of health care problems.

Ask him to list his health care needs and he sighs and reels off a long list. “Oh my, I have a multitude of stuff. There’s PTSD [post-traumatic stress disorder], a right arm injury, my right shoulder, chronic rhinitis from toxic exposure during the Gulf War, dental. It all adds up,” he says, laughing, “to a 100% disability rating in VA math.” That’s why he depends on the services provided by the health care system—the nation’s largest—run by the Department of Veterans Affairs (VA).

Jones is also one of the hundreds of thousands of disabled veterans who work for the federal government, in his case the National Park Service. Plus, he’s one of the 25% of vets who live in a rural area like Wakauga County, North Carolina.

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