{"id":181712,"date":"2021-05-27T02:21:25","date_gmt":"2021-05-27T02:21:25","guid":{"rendered":"https:\/\/www.thecanary.co\/?p=1435076"},"modified":"2021-05-27T02:21:25","modified_gmt":"2021-05-27T02:21:25","slug":"hs2-caused-homeowner-severe-stress-over-compensation-claim-report","status":"publish","type":"post","link":"https:\/\/radiofree.asia\/2021\/05\/27\/hs2-caused-homeowner-severe-stress-over-compensation-claim-report\/","title":{"rendered":"HS2 caused homeowner \u2018severe stress\u2019 over compensation claim \u2013 report"},"content":{"rendered":"<p>The company behind HS2 was \u201cdishonest and misleading\u201d in dealing with a compensation claim from a homeowner whose property needed to be compulsorily purchased, a report said.<\/p>\n<h5>The impact of HS2<\/h5>\n<p>HS2 \u201cfailed to properly engage and communicate\u201d with a complainant whose family home, business, and smallholding was on the planned route between London and Birmingham. The report, from the Parliamentary and Health Service Ombudsman, said HS2 had misled the complainant, causing them \u201csevere stress and worry which impacted on their health and family life for over four years\u201d.<\/p>\n<p><!-- EMBED START PA Quote --><\/p>\n<figure><script async src=\"https:\/\/content-embed.pressassociation.com\/embeds.js\" charset=\"utf-8\"><\/script><\/figure>\n<p><!-- EMBED END PA Quote --><\/p>\n<p>In a statement published by the <em>BBC<\/em>, the firm said there had been \u201csignificant changes to HS2 Ltd, our responsiveness, and the complaints handling approach\u201d over the last four years since the case was raised. HS2 had previously been criticised for its poor engagement with the same community near Lichfield and \u201cshould have been repairing an already fractured relationship following our 2015 report\u201d, ombudsman Rob Behrens said.<\/p>\n<p>Then, HS2 was told to pay thousands of pounds for a \u201ccatalogue of errors\u201d in dealing with residents\u2019 pleas to be helped to stay together when their homes were demolished to make way for the rail line.<\/p>\n<p><!-- EMBED START Image --><\/p>\n<figure id=\"embedded258024953\"><img src=\"https:\/\/image.assets.pressassociation.io\/v2\/image\/production\/1719bb54918c91b0fbfbafe12e66d3fcY29udGVudHNlYXJjaGFwaSwxNjIyMTcyMDE5\/2.58024953.jpg?w=640\" sizes=\"(max-width: 767px) 89vw, (max-width: 1000px) 54vw, (max-width: 1071px) 543px, 580px\" srcset=\"https:\/\/image.assets.pressassociation.io\/v2\/image\/production\/1719bb54918c91b0fbfbafe12e66d3fcY29udGVudHNlYXJjaGFwaSwxNjIyMTcyMDE5\/2.58024953.jpg?w=320 320w, https:\/\/image.assets.pressassociation.io\/v2\/image\/production\/1719bb54918c91b0fbfbafe12e66d3fcY29udGVudHNlYXJjaGFwaSwxNjIyMTcyMDE5\/2.58024953.jpg?w=640 640w, https:\/\/image.assets.pressassociation.io\/v2\/image\/production\/1719bb54918c91b0fbfbafe12e66d3fcY29udGVudHNlYXJjaGFwaSwxNjIyMTcyMDE5\/2.58024953.jpg?w=1280 1280w\" alt=\"RAIL HS2\" data-title=\"RAIL HS2\" data-copyright-holder=\"PA Graphics\" data-copyright-notice=\"PA Graphics\/Press Association Images\" data-credit=\"PA Graphics\" data-usage-terms=\"\" \/><figcaption>The HS2 route (PA Graphics)<\/figcaption><\/figure>\n<p><!-- EMBED END Image --><\/p>\n<h5>Reporting back<\/h5>\n<p>The latest report, published on 27 May, said HS2 should apologise to the complainants \u2013 referred to as Mr and Mrs D \u2013 for the \u201cdelay, frustration, inconvenience and distress their serious maladministration\u201d caused the couple.<\/p>\n<p>It added:<\/p>\n<blockquote><p>While HS2 were not responsible for Mr and Mrs D having to sell their family home to make way for the proposed railway, we can see HS2\u2019s actions exacerbated the impact on Mr and Mrs D\u2019s stress levels and health.<\/p>\n<p>In summary, HS2\u2019s handling of Mr and Mrs D\u2019s case caused delay in progressing elements of their case, unnecessary levels of stress and anxiety as well as giving Mr and Mrs D cause to doubt HS2\u2019s honesty and sincerity when responding to their concerns.<\/p>\n<p>In our view, these are serious injustices that will have a lasting impact on Mr and Mrs D.<\/p><\/blockquote>\n<p>The new line will connect London and Crewe with the first phase, to the West Midlands, set to open between 2029 and 2033.<\/p>\n<p><!-- EMBED START Image --><\/p>\n<figure id=\"embedded255313505\"><img src=\"https:\/\/image.assets.pressassociation.io\/v2\/image\/production\/73da99d6660c72a77c48c7b8f894697bY29udGVudHNlYXJjaGFwaSwxNjIyMTcyMDQ2\/2.55313505.jpg?w=640\" sizes=\"(max-width: 767px) 89vw, (max-width: 1000px) 54vw, (max-width: 1071px) 543px, 580px\" srcset=\"https:\/\/image.assets.pressassociation.io\/v2\/image\/production\/73da99d6660c72a77c48c7b8f894697bY29udGVudHNlYXJjaGFwaSwxNjIyMTcyMDQ2\/2.55313505.jpg?w=285 285w, https:\/\/image.assets.pressassociation.io\/v2\/image\/production\/73da99d6660c72a77c48c7b8f894697bY29udGVudHNlYXJjaGFwaSwxNjIyMTcyMDQ2\/2.55313505.jpg?w=571 571w, https:\/\/image.assets.pressassociation.io\/v2\/image\/production\/73da99d6660c72a77c48c7b8f894697bY29udGVudHNlYXJjaGFwaSwxNjIyMTcyMDQ2\/2.55313505.jpg?w=1142 1142w\" alt=\"RAIL HS2\" data-title=\"RAIL HS2\" data-copyright-holder=\"PA Graphics\" data-copyright-notice=\"PA Graphics\/Press Association Images\" data-credit=\"PA Graphics\" data-usage-terms=\"\" \/><figcaption>A timeline of the new HS2 line (PA Graphics)<\/figcaption><\/figure>\n<p><!-- EMBED END Image --><\/p>\n<h5>&#8220;Dishonest&#8221;<\/h5>\n<p>The HS2 statement published by the <em>BBC<\/em> said:<\/p>\n<blockquote><p>We understand that residents did not choose to live along the line of the route and that for many the process of having their homes acquired will be distressing.<\/p>\n<p>HS2 Ltd endeavour to treat every land and property case with respect and compassion, while also recognising our obligations to spend taxpayers money appropriately when agreeing compensation.<\/p><\/blockquote>\n<p>The report added:<\/p>\n<blockquote><p>HS2 was dishonest, misleading and inconsistent, and failed to follow its own processes when negotiating compensation claims with the complainant for their family home. This meant there was a breakdown of trust and it undermined the complainant\u2019s faith that they would be treated fairly.<!-- TRACKING END GA --><\/p><\/blockquote>\n<p>By <a rel=\"nofollow\" href=\"https:\/\/www.thecanary.co\/author\/thecanary\/\">The Canary<\/a><\/p>\n\n<p class=\"syndicated-attribution\">This post was originally published on <a href=\"https:\/\/www.thecanary.co\/uk\/news\/2021\/05\/27\/hs2-caused-homeowner-severe-stress-over-compensation-claim-report\/\">The Canary<\/a>. <\/p>","protected":false},"excerpt":{"rendered":"<p>The company behind HS2 was \u201cdishonest and misleading\u201d in dealing with a compensation claim from a homeowner whose property needed to be compulsorily purchased, \u2026 <\/p>\n<div class=\"read-more-wrap\"><a href=\"https:\/\/www.thecanary.co\/uk\/news\/2021\/05\/27\/hs2-caused-homeowner-severe-stress-over-compensation-claim-report\/\" class=\"more-link\">Read more<\/a><\/div>\n<p>By <a rel=\"nofollow\" href=\"https:\/\/www.thecanary.co\/author\/thecanary\/\">The Canary<\/a><\/p>\n","protected":false},"author":1541,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[5606,118,4,26631,1395],"tags":[],"_links":{"self":[{"href":"https:\/\/radiofree.asia\/wp-json\/wp\/v2\/posts\/181712"}],"collection":[{"href":"https:\/\/radiofree.asia\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/radiofree.asia\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/radiofree.asia\/wp-json\/wp\/v2\/users\/1541"}],"replies":[{"embeddable":true,"href":"https:\/\/radiofree.asia\/wp-json\/wp\/v2\/comments?post=181712"}],"version-history":[{"count":1,"href":"https:\/\/radiofree.asia\/wp-json\/wp\/v2\/posts\/181712\/revisions"}],"predecessor-version":[{"id":181713,"href":"https:\/\/radiofree.asia\/wp-json\/wp\/v2\/posts\/181712\/revisions\/181713"}],"wp:attachment":[{"href":"https:\/\/radiofree.asia\/wp-json\/wp\/v2\/media?parent=181712"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/radiofree.asia\/wp-json\/wp\/v2\/categories?post=181712"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/radiofree.asia\/wp-json\/wp\/v2\/tags?post=181712"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}