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\n\tAs travelers and airline workers reel from mass flight cancellations, a corporate watchdog noted Wednesday that Southwest spent nearly $6 billion on stock buybacks in the years ahead of the coronavirus pandemic instead of devoting those resources to technological improvements that unions have been demanding<\/a> for years.\n<\/p> \n\tAccording to Accountable.US, the crisis Southwest has experienced in recent days amid a massive winter storm is \"a problem of its own making.\" The organization pointed out that the airline opted \"to spend $5.6 billion<\/a> on stock buybacks in the three years leading up to the pandemic rather than making investments in infrastructure to be better prepared for extreme weather events like this week.\"\n<\/p> \n\tThe watchdog group added that the company \"even reinstated dividends<\/a> earlier this month, the first major airline to do so after the pandemic.\"\n<\/p> \n\t\"Southwest Airlines made a risky gamble that mass layoffs and spending billions of dollars on handouts to investors rather than fixing infrastructure would pay off with record profits,\" Kyle Herrig, the president of Accountable.US, said in a statement. \"The airline lost that bet badly and now it's their customers left paying the price including the thousands stranded in the middle of holiday season travel.\"\n<\/p> \n\t\"Southwest's well-compensated executives could have prioritized its workers and customers by preparing for the worst, but greed trumped all as they put a small group of wealthy investors first,\" Herrig added. \"Consumers shouldn't be the ones stuck holding the bag for Southwest's greedy management decisions, but here we are. This is where the Transportation Department should start in any investigation into why this happened.\"\n<\/p> \n\tSouthwest has canceled more than 5,000 flights this week\u2014accounting for the bulk of flights canceled in the U.S.\u2014and delayed hundreds more, stranding travelers and flight attendants, throwing holiday plans into chaos, and straining already-exhausted flight crews.\n<\/p> \n\t\"Southwest's well-compensated executives could have prioritized its workers and customers by preparing for the worst, but greed trumped all.\"\n<\/p> \n\tUnions representing flight attendants and pilots have said that while the winter storm fueled some of the cancellations, deliberate decisions by Southwest management were ultimately responsible for what's been described<\/a> as the company's \"full-blown meltdown.\"\n<\/p> \n\tSpecifically, the vice president of the Southwest Airlines Pilots Association told<\/a> Insider<\/em> that the company's \"outdated\" scheduling software has been overwhelmed, wreaking havoc on operations.\n<\/p> \n\t\"When we get out of position, it's a tough task for our schedulers to put it back together, and right now they're having to do it by hand,\" said Captain Mike Santoro, explaining that some flights were unnecessarily canceled because the airline's system was unable to adequately keep track of employees.\n<\/p> \n\tLyn Montgomery, president of TWU Local 556, the union that represents flight attendants, told a local news outlet that \"this is the worst I've ever seen in my 27 years of working as a flight attendant for Southwest Airlines.\"\n<\/p> \n\t\"Obviously, the impact of Winter Storm Elliott created the issues, but the Southwest Airlines systems cannot recover because we have outdated technology,\" Montgomery said.\n<\/p> The New York Times<\/em> reported<\/a> Wednesday that many of the scheduling issues \"stem from the carrier's unique 'point-to-point' model, in which planes tend to fly from destination to destination without returning to one or two main hubs.\"<\/p> \"Most airlines follow a 'hub-and-spoke' model, in which planes typically return to a hub airport after flying out to other cities,\" the Times noted. \"When bad weather hits, hub-and-spoke airlines can shut down specific routes and have plans in place to restart operations when the skies clear. But bad weather can scramble multiple flights and routes in a point-to-point model, leaving Southwest staff out of position to resume normal operations.\"<\/p>\n